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• Repairs service - Repair categories and timescales

  https://www.great-yarmouth.gov.uk/article/11525/Repair-categories-and-timescales

  A summary of how the council prioritises repairs and how quickly we aim to complete these

• Home contents insurance

  https://www.great-yarmouth.gov.uk/article/2979/Home-contents-insurance

  Details of the Council's Home Contents Insurance cover for council tenants, with information on how to apply for cover, what's covered...

• Home contents insurance - Introduction

  https://www.great-yarmouth.gov.uk/contentsinsurance

  Details of the Council's Home Contents Insurance cover for council tenants, with information on how to apply for cover, what's covered...

• Complaint handling - What is a complaint?

  https://www.great-yarmouth.gov.uk/article/8929/What-is-a-complaint

  ...dissatisfaction of a customer regarding the service, action or lack of action taken by the Council. Customers are not necessarily required...

• Annual Complaint and Service Improvement Report 2023-24

  https://www.great-yarmouth.gov.uk/annual-complaint-and-service-improvement-report

  This report provides information on the complaints received about the Council's Housing Assets Service which is responsible for the management...

• Annual Complaints Report Summary

  https://www.great-yarmouth.gov.uk/article/12455/Annual-Complaints-Report-Summary

  Information on the complaints received about the Council's Housing Assets Service which is responsible for the management and maintenance...

• Housing and Tenancy

  https://www.great-yarmouth.gov.uk/housing

  ...benefit and financial support, private rented housing advice, housing information for council tenants and details on the empty homes and...

• Complaint handling - Annual self-assessment of complaint handling

  https://www.great-yarmouth.gov.uk/article/8977/Annual-self-assessment-of-complaint-handling

  The Council's self-assessment process against the Housing Ombudsman Complaint Handling Code.

• Mutual Exchange - What is House Exchange?

  https://www.great-yarmouth.gov.uk/article/2257/What-is-House-Exchange

  House Exchange connects people with secure tenancies in either Council or registered provider (housing association) properties, to agree...

• Your tenancy agreement

  https://www.great-yarmouth.gov.uk/article/2260/Your-tenancy-agreement

  Your tenancy agreement is a contract between you and the Council. It sets out our responsibilities to you and your rights and obligations...

• Your neighbourhood

  https://www.great-yarmouth.gov.uk/article/7677/Your-neighbourhood

  Information on how the Council responds to reports of anti-social behaviour, maintains estates and supports the tenant voice.

• Anti-social behaviour toolkit

  https://www.great-yarmouth.gov.uk/article/7683/Anti-social-behaviour-toolkit

  Information about anti-social behaviour, what you can do, and how the Council can help.

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