Complaint handling
Annual self-assessment of complaint handling
The Council is required to complete and publish an annual self-assessment against the Housing Ombudsman Service: Complaint Handling Code (opens new window) to ensure our process remains in line with the requirements of this code.
This code is split into eight sections:
- how a complaint is defined
- how accessible it is to make a complaint and how residents are aware
- who handles complaints
- how complaints are handled
- the complaint stages
- putting things right
- continuous learning and improvement
- compliance
Please see our Complaint handling code self-assessment information for full details of how we meet each section of the code.
Last modified on 07 October 2022