Social Landlord Service: Rechargeable repairs policy

7.Tenancy sustainment

1. 7.1.Our Tenancy Services Team work to support tenants to sustain their tenancy. To help ensure tenants are aware of this policy and avoid rechargeable repairs,  the Tenancy Services Team will provide guidance and particularly when:
   • undertaking a tenancy sign up meeting - staff will provide an overview of tenant responsibilities including how to obtain permission to undertake an alteration to their home
   • visits to Introductory Tenancies - within 4 weeks of tenancy commencing and at 6 months
   • conducting regular Tenancy Support Visits - these visits provide an opportunity to discuss any support needs and identify any concerns with the condition of the property