Social Landlord Service: Rechargeable repairs policy

14.Exceptional circumstances and vulnerabilities

1. 14.1.In agreeing repayment plans for the cost of a rechargeable repair, the Council will take into account the individual circumstances of the tenant or leaseholder and their household.
2. 14.2.In some exceptional circumstances the decision will be made by a manager not to recharge a tenant or leaseholder for the cost of the repair. Such decisions will be recorded and will take into account:
   • how the damage was caused
   • who caused the damage
   • whether there was any underlying repair issue which contributed to the damage
   • the financial circumstances of the tenant
   • specific vulnerabilities of the tenant or their household