Social Landlord Service: Adaptations Policy

13. Review of decision

1. It is important that tenants can request a review of a decision in a clear, fair and efficient process.  Tenants may request a review of a decision to refuse works or to only carry out temporary or minor adaptations. Reviews should take place as soon as possible in order not to disadvantage an applicant. 
2. The review process is as follows:
   1. a review request must be made by the tenant within 28 days of the decision regarding their application. This time limit may be extended in exceptional circumstances
   2. the review must be conducted by another council officer who was not involved in the original decision and is senior to the officer who made the original decision
   3. the review process will normally be based on written representations
   4. the review officer may make further inquiries and interview applicants and other interested parties but there will be no requirement to hold a full oral hearing
   5. the review should be concluded within 8 weeks of the review request or as soon as reasonably practicable afterwards
   6. the decision on review will be and communicated in writing to the tenant and give reasons if the review outcome is against the tenant