Social Landlord Service: Tenancy policy

5.2. Vulnerability

1. 5.2.1. Where there is evidence of vulnerability, for example:There should be evidence of attempts to identify existing or creating new support networks to enable the tenant to receive support and work towards the sustainment of the tenancy.
   • learning difficulties requiring support to carry out day to day tasks
   • physical or sensory disability
   • clear lack of life skills, for example budgeting and prioritising bills, managing visitors
   • drug and alcohol addiction
   • mental health affecting the ability to maintain a tenancy
2. There should be evidence of attempts to identify existing or creating new support networks to enable the tenant to receive support and work towards the sustainment of the tenancy.
3. 5.2.2. Where vulnerability exists, the tenancy should not normally be terminated unless evidence can be produced to show the tenant has failed to engage or has not worked successfully with their support networks to improve tenancy conduct.
4. 5.2.3. In dealing with vulnerable cases, a tenant's authority to discuss all relevant aspects of the tenancy with their support networks must be obtained and retained on the tenancy file.
5. 5.2.4. With regard to sheltered housing residents, consideration must be given to the health and other personal circumstances of the tenant(s) to determine whether an assessment should be requested based on the tenant(s) behaviour and whether it demonstrates that they are not able to sustain a tenancy.