Private Sector Housing Assistance Policy

For further information or to apply for a DFG or a discretionary grant or loan detailed in this policy contact the Independent Living Service. Feedback on the services outlined in this policy or any of the Councils Services can be given:

• email: [email protected]
• telephone: 01493 846190
• in writing to: Independent Living Service, 105 Caister Road Great Yarmouth NR30 4DG

A complaint is defined as a situation where there is dissatisfaction with the service provided or dissatisfaction with a response to a request for a service
The Council operates a two-part complaints procedure, following which if the complainant remains dissatisfied they can refer their complaint to the Local Government and Social Care Ombudsman (LGO).

Comments, complaints or compliments about the services detailed in this policy can be made:

• email: [email protected]
• telephone: 01493 856100
• in writing to: Complaints, Member Services, Town Hall, Hall Plain, Great Yarmouth NR30 2QF
• in person: at the Town Hall or the Novus Centre
• online via our Comments, compliments and complaints page