Housing Benefit and Council Tax Support - Frequently Asked Questions

How do I apply for Housing Benefit and Council Tax Support?

You can apply by completing our online application form using this link (opens new window).

Am I eligible for Housing Benefit?

Working Age applicants generally need to claim Universal Credit. You can only claim Housing Benefit if you have been placed in Temporary/Supported Accommodation or if you are Pension Age. For further details, please visit our Housing Benefit information page.

How do you calculate how much benefit I am entitled to?

Housing Benefit and Council Tax Support is determined by the amount of income and savings of everyone that is in your household and how much rent and/or Council Tax you are charged. You can estimate your entitlement by using our benefits calculator (opens new window).

How is Housing Benefit paid?

Housing Benefit is usually paid directly into your bank or building society account every two weeks. If payments are made to your landlord, these are paid every four weeks. If you live in a Council property, your Housing Benefit will be paid directly to your rent account.

Can I claim a backdate for Housing Benefit and/or Council Tax Support?

Further information regarding backdated applications can be found here.

Can I view my Housing Benefit and/or Council Tax Support account online?

You can register for this service by visiting our page OPENPortal page.

What are the Local Housing Allowance rates for the Great Yarmouth area?

Local Housing Allowance rates for the Great Yarmouth area can be found here.

How do I report a change in my circumstances?

Further information regarding changes in circumstances, along with a link to report a change can be found by visiting our change in circumstances page.

How do I claim a Housing Payment for additional help to pay my rent?

For further information and to apply, please visit this link.

Why have I been picked for a Housing Benefit review?

We are required by the Department for Work & Pensions to review your Housing Benefit claim to ensure we have the most up to date information regarding your household income and capital. Your claim will be selected at random throughout the year.

What is the difference between Council Tax Support and Second Adult Rebate?

Council Tax Support helps people on a low income pay their Council Tax bill. It is based on your own income and capital (or that of you and your partner) and can cover up to 100% of your Council Tax Bill. Second Adult Rebate helps if you are the only person liable for Council Tax but cannot get the 25% Single Person Discount because you live with another adult on a low income. It is based purely on the second adult's income, ignoring your own income and capital entirely.