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Complaint handling

Background information

The Housing Ombudsman Service (opens new window) published a Complaint Handling Code in July 2020 that set out good practice for all landlords. The code was reviewed and strengthened in April 2024. It aims to support effective and fair responses to all complaints raised. As part of the code, each landlord is required to complete a self-assessment.

This section provides:

Last modified on 23 April 2024

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