Complaint handling

There are different routes by which tenants can make a complaint:

• email
• online
• in person
• letter
• phone
• through the tenant's MP and councillor using an agreed third party
• advocate
• solicitor
• Citizens Advice Bureau
• any other reasonable request

All reasonable adjustments would be taken into account on request and we welcome feedback.

For more information on making a complaint please see our Comments, compliments and complaints page.