Social Landlord Service: HRA Income Policy

The Council corporate plan for the period 2020-2025 outlined our priorities to focus on improving housing, building stronger communities in the borough, and emphasising the importance of being a Council that is both efficient and cost-effective in delivering its services.

GYBC is committed to providing high standards of customer service ensuring an efficient and effective delivery of quality and accessible SL Services. It recognises the importance of delivering value for money and working collaboratively to provide excellent service.

The annual rent income collected from the Council's housing stock amounts to approximately £28 million. Additionally, the Housing Income Team is responsible for collecting income from the Council's Gypsy and Traveller site generating an annual income of £73,000 for the General Fund.

The rent received from tenants is used to cover the costs of managing services, improving the Council's homes and building new homes.  It is therefore important that the Council maximises the collection of income through rent and service charges to ensure it can meet these costs now and into the future.

As the landlord, GYBC is committed to being effective in the collection of rent and other housing income.  The Council as a landlord takes a robust and fair approach to income collection and management of arrears. The Housing Income Team are committed to supporting tenants to pay their rent often providing a holistic debt support service in collaboration with a range of partners. In 2022/23 the team achieved a rent collection rate of 99.5%.