Social Landlord Service: HRA Income Policy

The SL Service will monitor and compare its income collection against similar landlords and set challenging performance targets to meet the needs of the business.

The service publishes the following key performance indicators that are monitored quarterly by Council Members at Cabinet.

• rent collected as % of due rent (all years)
• number of tenants in arrears
• number of tenants in arrears over £1500
• number of evictions from for Rent Arrears

The Council Homes Director monitors the following performance indicators

• current Leasehold Service Charges collected as % of amount due
• former Tenant Rent Arrears collected as % of amount owed
• income collection targets are set and reviewed annually by Cabinet