Social Landlord Service: HRA Income Policy
8. Ensuring service delivery
Equality & diversity
GYBC strives to meet its responsibilities by ensuring that equality and diversity sit at the heart of decision-making and that we provide a fair and accessible Service to everyone, in under the Equality Act 20210 and complying with Public Sector Equality Duty.
This policy complies with the Councils Equality, diversity and inclusion strategy and the SL Services Additional support policy as we recognise that our tenants and leaseholders come from diverse backgrounds and have different experiences and needs.
Value for money
It is important that the Council's SL Services are value for money, and that the collection and use of rental and service charge income is effective and efficient.
Working collaboratively
Strong relationships with partners and other public organisations enable us to deliver excellent SL Services to identify and deal with issues early on to avoid unaffordable debt, ensuring that tenants, freeholders and leaseholders can afford to pay their housing costs.
