Complaint handling code self-assessment
Complaint handling personnel
Code section | Code requirement | Comply (Yes/No) | Evidence, commentary and any explanations |
---|---|---|---|
3.1 | Landlords must have a person or team assigned to take responsibility for complaint handling to ensure complaints receive the necessary attention, and that these are reported to the governing body. This code will refer to that person or team as the complaints officer. | Yes | Complaints are managed by the Corporate Services Team. |
3.2 | The complaint handler appointed must have appropriate complaint handling skills and no conflicts of interest. | Yes | Complaints training provided. |
3.3 | Complaint handlers should:
| Yes | Our policy outlines our approach to empowering complaint handlers. |
Last modified on 05 October 2022