Complaint handling code self-assessment
Complaint handling personnel
|Evidence, commentary and any explanations
Landlords must have a person or team assigned to take responsibility for complaint handling to ensure complaints receive the necessary attention, and that these are reported to the governing body. This code will refer to that person or team as the complaints officer.
Complaints are managed by the Corporate Services Team.
The complaint handler appointed must have appropriate complaint handling skills and no conflicts of interest.
|Formal complaint training is being scheduled to ensure all complaint handlers have up to date understanding of best practice in complaint handling.
Complaint handlers should:
|Our policy outlines our approach to empowering complaint handlers.