Social Landlord Service: Additional Support Policy

5.1.The Council's approach to supporting persons requiring additional support is based on the  following principles:

• promoting an approach based upon equality of outcome not an equality of service, this may mean treating people differently to achieve an equal outcome
• promoting and maintaining inclusive services to ensure they are fair and transparent
• utilising information held on tenants/ leaseholders and their household where applicable to tailor services to an individual's needs
• ensuring staff are empowered to be flexible in the way that they provide services to support tenants requiring additional support in the most effective way possible
• ensuring staff have the necessary skills, knowledge and guidance to recognise and respond effectively to the many facets of additional support requirements
• seeking to identify people potentially requiring additional support at an early stage to enable preventative action and timely, targeted support. (Appendix 3 outlines all the actions the Council takes to identify additional support requirements)
• recognising the role of carers, care workers, advocates and other personal representatives and take their views into account when consulting  tenants requiring additional support
• sharing relevant information between internal Council services
• complying with relevant legislation, pre-action court protocols and recognised best practice, including in terms of information sharing and data protection
• working effectively with appropriate partner agencies to ensure support needs are met and to avoid duplication of service provision
• promoting the principles of this policy to staff, tenants, leaseholders and stakeholders