Social Landlord Service: Additional Support Policy

1.1.Great Yarmouth Borough Council (The Council) is committed to supporting tenants and leaseholders who require additional support. The Council recognises the importance of residents being able to reside as independently as possible. Social housing tenants and leaseholders have an obligation to fulfil the conditions of their tenancy or licence agreement. This includes paying rent and service charges; keeping their property in good condition and being respectful to their neighbours etc. When conditions are not met, reasonable and proportionate actions are taken to make the best use of the Council's housing stock and support local communities. Requiring additional support does not mitigate a tenant or leaseholder from these responsibilities. However, the Council does recognise that some residents will require additional support in meeting their obligations and aims to help tenants and leaseholders to sustain their tenancy or licence.

1.2.The Additional Support Policy is a sub policy of the over-arching Tenancy Policy,  which sits above other policies for the Social Landlord  Service. It is the responsibility of all Council staff to be aware of how requiring additional support might act as a barrier for tenants and leaseholders accessing and receiving services and identifying how their own area or function may be improved to meet the needs of these people.