Paying your rent
What should I do if I can't pay?
If you can't pay your rent or fall behind you must contact us as soon as possible. You should also seek financial advice and find out if there are any benefits you are entitled to. This can be through our partnership with DIAL (opens new window) at a locally-based office, or independent advice from Citizens Advice Bureau (opens new window) and MoneyHelper (opens new window). They all offer general information and contact details on their websites, and can give advice on the phone.
The Rent Team is responsible for making sure you pay your rent on time and for taking action to recover any unpaid rent. You should read our Rent Income and Arrears Policy (PDF) [268KB] (opens new window) to find out more.
The rental charge is due in advance of the week it falls due, as per the tenancy agreement, and the Rent Team is encouraging tenants to work towards this by paying an additional small affordable amount to meet the terms.
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