Complaint handling code self-assessment
Compliance
Code section | Code requirement | Comply (Yes/No) | Evidence, commentary and any explanations |
---|---|---|---|
8.1 | Landlords must carry out an annual self-assessment against the code to ensure their complaint handling remains in line with its requirements. | Yes | Self assessments are regularly carried out. |
8.2 | Landlords must also carry out a self-assessment following a significant restructure and/or change in procedures. | Yes | A new self assessment is completed for any changes to services or policies. |
8.3 | Following each self-assessment, a landlord must:
| Yes | Published on this website and reported to the Housing and Neighbourhoods Committee every six months. |
Last modified on 04 October 2022