Complaint handling code self-assessment
|Evidence, commentary and any explanations
Landlords must carry out an annual self-assessment against the code to ensure their complaint handling remains in line with its requirements.
|Self assessments are regularly carried out.
|Landlords must also carry out a self-assessment following a significant restructure and/or change in procedures.
|A new self assessment is completed for any changes to services or policies.
Following each self-assessment, a landlord must:
|Published on this website and reported to the Housing and Neighbourhoods Committee every six months.