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Complaint handling - Annual self-assessment of complaint handling
https://www.great-yarmouth.gov.uk/article/8977/Annual-self-assessment-of-complaint-handlingThe Council's self-assessment process against the Housing Ombudsman Complaint Handling Code.
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Complaint handling code self-assessment - Self-assessment and compliance
https://www.great-yarmouth.gov.uk/article/8961/Self-assessment-and-complianceCompliance status and additional notes for Section 8 criteria of the Housing Ombudsman's Complaint Handling Code.
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Complaint handling code self-assessment - Continuous learning and improvement
https://www.great-yarmouth.gov.uk/article/8960/Continuous-learning-and-improvementCompliance status and additional notes for Section 9 criteria of the Housing Ombudsman's Complaint Handling Code.
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Complaint handling code self-assessment - Putting things right
https://www.great-yarmouth.gov.uk/article/8962/Putting-things-rightCompliance status and additional notes for Section 7 criteria of the Housing Ombudsman's Complaint Handling Code.
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Complaint handling code self-assessment - Complaint stages
https://www.great-yarmouth.gov.uk/article/8963/Complaint-stagesCompliance status and additional notes for Section 6 criteria of the Housing Ombudsman's Complaint Handling Code.
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Complaint handling code self-assessment - Complaint handling process
https://www.great-yarmouth.gov.uk/article/8964/Complaint-handling-processCompliance status and additional notes for Section 5 criteria of the Housing Ombudsman's Complaint Handling Code.
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Complaint handling code self-assessment - Complaint handling staff
https://www.great-yarmouth.gov.uk/article/8965/Complaint-handling-staffCompliance status and additional notes for Section 4 criteria of the Housing Ombudsman's Complaint Handling Code.
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Complaint handling code self-assessment - Accessibility and awareness
https://www.great-yarmouth.gov.uk/article/8966/Accessibility-and-awarenessCompliance status and additional notes for Section 3 criteria of the Housing Ombudsman's Complaint Handling Code.
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Complaint handling code self-assessment - How a complaint is defined
https://www.great-yarmouth.gov.uk/article/8935/How-a-complaint-is-definedCompliance status and additional notes for Section 1 criteria of the Housing Ombudsman's Complaint Handling Code.
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Complaint handling - The Housing Ombudsman
https://www.great-yarmouth.gov.uk/article/8933/The-Housing-OmbudsmanInformation about the role of the Housing Ombudsman and how to contact them.
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Complaint handling - How we handle complaints
https://www.great-yarmouth.gov.uk/article/8932/How-we-handle-complaintsInformation on how complaints are handled.
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Complaint handling - How we tell residents about what we have learned from complaints
https://www.great-yarmouth.gov.uk/article/8931/How-we-tell-residents-about-what-we-have-learned-from-complaintsInformation on how we tell tenants what we learn from complaints plus our annual complaint report.
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