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• Complaint handling - Annual self-assessment of complaint handling

  https://www.great-yarmouth.gov.uk/article/8977/Annual-self-assessment-of-complaint-handling

  The Council's self-assessment process against the Housing Ombudsman Complaint Handling Code.

• Complaint handling code self-assessment - Self-assessment and compliance

  https://www.great-yarmouth.gov.uk/article/8961/Self-assessment-and-compliance

  Compliance status and additional notes for Section 8 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Continuous learning and improvement

  https://www.great-yarmouth.gov.uk/article/8960/Continuous-learning-and-improvement

  Compliance status and additional notes for Section 9 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Putting things right

  https://www.great-yarmouth.gov.uk/article/8962/Putting-things-right

  Compliance status and additional notes for Section 7 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Complaint stages

  https://www.great-yarmouth.gov.uk/article/8963/Complaint-stages

  Compliance status and additional notes for Section 6 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Complaint handling process

  https://www.great-yarmouth.gov.uk/article/8964/Complaint-handling-process

  Compliance status and additional notes for Section 5 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Complaint handling staff

  https://www.great-yarmouth.gov.uk/article/8965/Complaint-handling-staff

  Compliance status and additional notes for Section 4 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - Accessibility and awareness

  https://www.great-yarmouth.gov.uk/article/8966/Accessibility-and-awareness

  Compliance status and additional notes for Section 3 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling code self-assessment - How a complaint is defined

  https://www.great-yarmouth.gov.uk/article/8935/How-a-complaint-is-defined

  Compliance status and additional notes for Section 1 criteria of the Housing Ombudsman's Complaint Handling Code.

• Complaint handling - The Housing Ombudsman

  https://www.great-yarmouth.gov.uk/article/8933/The-Housing-Ombudsman

  Information about the role of the Housing Ombudsman and how to contact them.

• Complaint handling - How we handle complaints

  https://www.great-yarmouth.gov.uk/article/8932/How-we-handle-complaints

  Information on how complaints are handled.

• Complaint handling - How we tell residents about what we have learned from complaints

  https://www.great-yarmouth.gov.uk/article/8931/How-we-tell-residents-about-what-we-have-learned-from-complaints

  Information on how we tell tenants what we learn from complaints plus our annual complaint report.

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